Q: What is the typical delivery time?
A: Delivery time may vary depending on your method of payment and contact details provided. To ensure the fastest possible delivery time, it is important that you provide correct and as much contact information as possible when placing your order. The delivery of an item to you from the time of ordering is a combination flow of Order Processing, Payment Confirmation, Verification, Dispatch Time as mentioned on the product page followed by Shipping Times are as below.
Please find the estimated delivery time frame as provided by our shipping partners from the time of dispatch:
Express shipping to metropolitan areas: 1 - 3 working days
Express shipping to regional/remote areas: 3 - 5 working days
Standard shipping to metropolitan areas: 2 - 5 working days
Standard shipping to regional/remote areas: 3 - 7 working days
**These times are just estimated only and should not be relied on such. Please allow additional days for delivery/ transit during Hong Kong/ Australia public holidays and/ or Easter/ Christmas periods.
***Please note that our courier partners do not deliver to PO Box, Parcel Lockers or any such addresses.
Q: What is the delivery costs and charges?
A: DWI provides FREE STANDARD SHIPPING to Australian Metro Areas ONLY. The following table shows the express shipping fee and shipping fee to Remote areas.
For shipments to AU:
Orders over A$50:
Orders under A$50:
* For orders over A$1000, A$110 surcharge will be applied for our couriers' custom handling charge.
Q: How much is needed to be charged for the shipping Insurance?
A: Shipping Insurance is covered by our private company insurance and is calculated at 2% of the value of the product rounded up to the nearest dollar. Such insurance will cover you against any goods that are damaged and/or lost in transit to you once it leaves our warehouse.
Shipping Insurance is HIGHLY RECOMMENDED because customers who do not purchase shipping insurance WILL NOT be eligible for FULL REFUND of the product value/replacement in the event where the shipment is lost/ damaged during transit from our warehouse to you.
Q: Can I choose to pick up the items at local warehouse or post office?
A: We are sorry that we do not have any local pick up service in Australia. All our orders are mostly shipped with courier services such as DHL, DPEX(Toll Group) or other couriers of our choice from our warehouse in Hong Kong to provide a perfect delivery service for our customer.
Q: Why is my order arriving in multiple shipments?
A: This would sometimes happen on large or bulk purchase orders. For easier handling by the couriers, we will normally pack the order with maximum 5-6 items in the single parcel.
Q: Can I ship to different address?
A: No. At the moment each order can be able to ship to a single address in Australia.