Placing an order on DWI couldn't be easier. Simply follow these 3 basic steps when placing an order:
- Find the item(s) you'd like to buy
- Add it/them to your shopping basket
Find what you want to buy
If you already know which product you're after, the easiest and quickest way to find it is by using the search box, which can be found throughout the site. Simply type in a product name (e.g. Canon 24-70mm) and click 'Search'. You are able to refine your search using the 'Advanced Search' feature. This feature allows you to search within a particular product category, price range, manufacturer, etc. You can also browse the site, by navigating through the categories. Each category (e.g. Digital SLR) may contain sub-categories (e.g. Canon, Nikon, etc). Categories can be found on the homepage and also on the left-hand side of each product page.
Add the product(s) to your shopping basket
Each product comes with an 'Add to Cart' link or button. Clicking on that link or button will add that product to your shopping basket. As soon as you add a product, you will see the basket updated in the top right-hand corner. You can view your shopping basket at any time by clicking the 'View Basket' button from the menu bar. Clicking 'Checkout' from the shopping basket, or from any product page, will take you to the final process of your order.
Checkout is extremely easy, especially for your return visits. The first time you use this site, you will be invited to register for an account this is done at the time of checking out. Make sure you have entered the correct shipping address in this form as it will be used for shipping your order. A daytime telephone number is also required for delivery purposes.
Provide payment information
Enter your Credit Card details in the form provided. The security code (CVV2) is a 3 digit number, which can be found on the back of your Credit Card (the last 3 digits on the signature strip).
Non-Credit Card payments
If you do not wish to pay by credit card, then simply choose an alternative form of payment using the drop down box in the payment section.
After you click 'Continue' on the payment page, you will be presented with the final confirmation page. You will see a summary of your order. If everything is correct, click 'I accept the Terms and Conditions' then click 'Place Order'. You will see a 'thank you' page if your order is successfully placed.
All successful orders will be listed under "My Account"
Q: Can we place the order on the phone?
A: No, we do not take orders on the phone. You will have to put the order online by selecting the item, and by “Adding it to your Cart” and following the instructions on the screen.
Q: How do I print my invoice?
A: Printing an invoice is easy. Please login to your account and click on “My Account” on the top of the page to view all your orders. Then click on “View Order” next to the relevant order number. You may then click “Print Order” on the top right to print your invoice.
Q: Will I be notified once my order has been shipped?
A: Upon the shipment of your order, you will be notified via an email of dispatch. The e-mail will have the tracking number and the details of the courier.